Returns & refunds
Everything we print is made to order. Here is when we reprint or refund a job.
Custom products
Because each order is produced specifically for you, custom-printed products cannot be returned for a change of mind. This does not affect your rights where a product is defective.
When we reprint or refund
Contact us within 10 business days of delivery if your order arrives:
- materially different from the proof you approved;
- defective in materials or workmanship — for example, misregistration, banding, cracking, or a cut significantly off-square;
- short-shipped, or damaged in transit.
Keep the product and packaging and send photos of the issue. If we confirm the problem, we will reprint the affected quantity at no charge or, if you prefer, refund it. Shipping costs for a confirmed error are on us.
What is not covered
- Errors present in the files you supplied or in a proof you approved (typos, low-resolution images, wrong bleed, RGB colour shifts).
- Colour variation within commercial printing tolerances, or differences between a screen and printed output.
- Carrier delays, or turnaround estimates missed for reasons outside our control.
- Orders where the fault is identified more than 10 business days after delivery.
Cancellations
You can cancel before a job enters production for a full refund. Once production has started, we can only refund costs not yet incurred.
How refunds are issued
Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank.
Contact
Start a claim at hello@printdeck.ca or through the contact form with your order number.
Last updated: 2026-09-08.