Terms of service

By creating an account or placing an order you agree to these terms. Printdeck sells custom-printed products and related services in Canada.

Orders and acceptance

Submitting an order is an offer to buy. A confirmation email acknowledges receipt; your order is accepted when we send it to production. We may decline or cancel an order — for example, for a suspected pricing error, content that violates these terms, or payment that cannot be verified — and will refund any amount already charged.

Pricing and payment

• Prices are in Canadian dollars and exclude tax, which is calculated at checkout based on your shipping province.
• Payment is taken in full at checkout through Stripe.
• If a product is listed at an incorrect price due to a typographical or system error, we may cancel the affected order even after confirmation.
• Partner/reseller pricing, where applicable, is governed by your partner agreement.

Artwork and your responsibilities

• You are responsible for the files you supply — content, spelling, layout, bleed, resolution, and colour. Review your proof carefully.
• You represent that you own or are licensed to use all text, images, logos, and fonts in your artwork, and that it does not infringe any third party’s rights or any law.
• You must not order printing of material that is unlawful, defamatory, hateful, or that promotes fraud or counterfeiting. We may refuse such jobs.
• Uploaded files are temporary and are deleted about 30 days after upload. Retain your own copies.

Proofs and preflight

Where a job includes a proof step, production does not begin until you approve the proof. Approving a proof confirms the content and layout are correct; errors you approve are not eligible for a free reprint. Requested changes may affect turnaround and price.

Turnaround and delivery

Turnaround times are estimates in business days from proof approval and do not include shipping transit. Delivery dates provided by carriers are not guaranteed. Risk of loss passes to you on delivery to the carrier; title passes once payment is received in full.

Returns

Custom-printed products are made to order. Our returns & refunds policy explains when we reprint or refund a job.

Limitation of liability

To the fullest extent permitted by law, Printdeck’s total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost opportunities. Nothing in these terms limits liability that cannot be limited under applicable law, including under consumer-protection legislation.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction, without affecting any mandatory rights you have in your home province.

Changes

We may update these terms; the version in effect when you place an order applies to that order.

Contact

hello@printdeck.ca or the contact form.

Last updated: 2026-09-08.